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Support Triage Bot

AI agent for support ticket triage

A Support Triage Bot reads new tickets every hour and drafts answers to how-to questions from your help center. It routes billing issues and links real bugs to an existing issue or drafts a new one.

Create this Bot freeHow Krafty works

What the Bot does

  1. Reads new tickets since the last run.
  2. Drafts replies to how-to questions using your help center.
  3. Tags billing issues for your finance team.
  4. Searches for an existing bug report and links it, or drafts a new one with repro steps.

What waits for you

  • Replies, tags, new issues, and urgent alerts are app writes, so each waits for your approval unless you always allow that action.

Reading your apps needs no approval. Anything that writes to them waits for you. How approvals work

Apps and schedule

Apps in the starter prompt
Zendesk, Notion, Linear, Slack
When it runs
Every hour, as a routine

You connect each app yourself, and the Bot asks for the ones it needs the first time it runs. A site without a connection can be opened in the Bot's browser on its cloud computer. Swap in the apps your team uses.

Starter prompt

Paste this into a new Bot and edit the details to fit your work.

Try this prompt
Every hour, read new Zendesk tickets. Draft replies to how-to questions using our Notion help center, tag billing issues for finance, and for anything that looks like a bug, search Linear for an existing issue and link it or file a new one with repro steps. Post anything urgent in #support on Slack and tag me.

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